You’re the first person to hear about it when there’s shipping delays, right?
You’re not the reason it’s late, you just sold them the awesome product…
It could be an issue with FedEx, UPS, or even the weather, but your store will hear from it.
It might sound unfair but how you handle it can affect your business.
But there are ways you can work around this so you don’t end up looking like the bad guy.
An important thing to consider is that you should put yourself in your customer’s shoes, understand their situation.
Communicating with them and being upfront can go a long way.
If you’re aware of this happening frequently, you should mention it on your site in some way, shape, or form.
You could also try to update their sending plan so they get their items faster and maybe do it for free and let them know.